San Antonio Plumber - Ben Rivas - News

Drain Cleaning and Plumbing Franchise Uses Technology to Ward Off Recession
09/22/2009

Launching a new business at anytime can cause heart rates to rise, but starting a company during a recession is enough to put many entrepreneurs over the edge. With this in mind Jim Pierce, President and CEO of the newly launched drain cleaning and plumbing franchise, 1-800-PLUMBER, says his plumbing business opportunity is utilizing technology to provide clients with long-term value.

“If you can show a client that a short-term investment is going to bring them long-term monetary gain, they’re much more likely to go with your services,” Pierce explained. “Clients just don’t have the same disposable income they had even a year ago. Every financial decision has to be justified.”

For this reason Pierce and the drain-cleaning experts behind the plumbing business opportunity, 1-800-PLUMBER, decided to incorporate top-notch technology into the drain cleaning and plumbing franchise. The use of cameras is mandatory on all drain blockages as they claim it’s the only way to determine the true cause of drain failure. With an exact assessment it’s much easier to determine and recommend the best long-term solution for a client. Customers today need options to make informed decisions. There is no need to just clean a drain line if there is a mechanical failure. Repairing the mechanical failure will eliminate the cause of the problem, making it a long-term solution.

“Right now the focus for both residential and commercial clients is on value for money,” said Pierce. “With this plumbing business opportunity, we feel investing in the right technology will pay off as customers feel equipped to make tough financial decisions.”

Pierce also believes the technology of the drain cleaning and plumbing franchise can help provide more efficient customer service, which results in word-of-mouth referrals – a key component to securing business during a recession. In fact 1-800-PLUMBER developed proprietary software used with a tablet computer to assist its customers and franchisees with customer relations. From diagrams and on-site presentations, to dispatching and accounting the handheld tablet 1-800-PLUMBER franchisees use improves and professionalizes the customer experience.

“Technology is always an investment, but we firmly believe drain cleaners who use it to improve the accuracy and time efficiency of their services will see a greater return on investment,” said Pierce.

About 1-800-PLUMBER

1-800-PLUMBER is your total plumbing, heating and cooling company. From cleaning a stopped up drain to installing a new water heater - we do it! All of our technicians are highly trained, courteous professionals and we guarantee ALL of our work. At 1-800-PLUMBER, we are committed to delivering the highest level of customer service excellence in the plumbing industry. We ensure our customers receive an outstanding, convenient experience at a fair price. Fore more information call 1-800-PLUMBER or visit www.1800plumber.com.