Who We Are
Our People
James W. Pierce 
President and CEO
Mr. Pierce is a senior management professional with extensive experience in retail management and corporate banking. Mr. Pierce has worked half of his 27 year career managing two retail operations with revenues in excess of $1 billion and a real estate development company. During his 12 years of retail management...
Keith Glass
Director of Training & Technical Services
Mr. Glass is responsible for the 1-800-PLUMBER training programs, price book customization, vendor programs, and the technical aspects of the plumbing industry. Trenchless technology, epoxy coating for water supply piping, and the benefits of water jetting drain lines are some of the focus areas, along with plumbing code requirements.
Thomas F. Johnson
Director of Operations
As Director of Operations Mr. Johnson oversees the franchise operations team including; franchise development, technology implementation, call center/ dispatching and field services for independent franchises.